Cloud Support Engineer
· Arborsys Group- Troubleshot identity and access issues affecting users onboarding applications, resolving authentication failures, authorization issues, SSO problems, certificate errors, access misconfiguration, and service identity failures as part of application support.
- Troubleshot Kubernetes application and infrastructure issues involving pods, deployments, services, ingress, load balancers, PV/PVC storage, TLS certificates, secrets, DNS, networking, CPU and memory pressure, and container failures, using Kubernetes and OS-level diagnostic tooling.
- Built the platform’s observability layer using Azure Monitor, Application Insights, and Log Analytics, and led incident response, root cause analysis, and post-mortem reviews, reducing MTTR and repeat outages.
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- Administered and troubleshot Linux-based AKS production environments, using SSH and VS Code to investigate worker-node health, resource pressure, filesystem, networking, and container-runtime issues.
- Utilized Terraform and ARM Templates for VNets, AKS, Storage Accounts, Key Vault, and private networking, improving deployment consistency and eliminating manual configuration errors.
- Automated environment provisioning, certificate and secret changes, deployment rollbacks, container image imports, alert configuration, and repeatable operational tasks using Terraform, PowerShell, and pipeline orchestration.
- Coordinated production releases and maintenance windows, performing readiness checks, deployment validation, troubleshooting, rollback and recovery actions, and post-change monitoring through environment stabilization.